Changes are accepted within a maximum period of 14 days from receipt of the package (the package must be returned to our address within 14 days) with a total shipping cost of €6.
In this case, the product must always be in its original condition with the barcode tags and the proof of purchase necessarily together in the transparent bag you have received.
For the change, the Returns Form is required, which you submit electronically or print here and enclose in the package along with the receipt.
The cost of the change is borne by the customer and you can use any courier you wish. Alternatively, we suggest you use our courier with our fee and a total participation/change cost of €6 if you use ACS. In this case, you add a recipient fee, i.e. ours, and you deposit this amount with us or calculate it into your change cost.
