Our company:
On February 15, 2016, the EU launched an Alternative Dispute Resolution (ODR) for online transactions that consumers, as well as traders or service providers, can use to resolve disputes throughout the European Union. Online stores are required to state in their terms of use the European dispute resolution body and to provide consumers who wish to file a complaint with a link to contact it.
This link is
http://ec.europa.eu/consumers/odr
General Terms of Use of the website https://www.artistishop.gr
1. SUBJECT
This document contains the general terms under which the Merchant provides services to users/customers and the terms of use of the website https://www.artistishop.gr, as well as the conclusion of a purchase-sale relationship with the online store.
MERCHANT DETAILS
FOROPOULOU VASILIA
Address: Loui Mark Shopping Center
Vathi Samos 83100
VAT: 045605844
T: 22730 27588
e-mail: info@artistishop.gr
DEFINITIONS
Merchant – FOROPOULOU VASILIA
Customer – all natural or legal persons who use the website in any way, including browsing, using the functions, creating orders, purchasing goods, returning goods, etc. and abides by these General Terms and Conditions.
General Terms and Conditions – refers to these general terms and conditions. By selecting any item, link located on the website https://www.artistishop.gr (except for these General Terms) the Customer agrees, fully accepts and undertakes to comply with the General Terms of Use of the website.
NPK – Consumer Protection Law
NPPD – Personal Data Protection Law
Personal Data – personal data, as defined by the Personal Data Protection Law (NPPD).
Account – registration account on the website https://www.artistishop.gr, created by a Customer with his own e-mail and password and allowing him to send an order/conclude a purchase-sale agreement, and containing information about the user and the history of some of his movements.
Order – an electronic document that constitutes a form of communication between the Merchant and the Customer, through which the Customer informs the Merchant of his desire to purchase Goods and Services from https://www.artistishop.gr
Goods and Services – all objects of the purchase-sale agreement.
Distance purchase-sale agreement – a distance agreement between the Merchant and the Customer for the purchase of goods specified by the latter at the price indicated in the online store and in compliance with these General Terms and Conditions. To avoid any misunderstandings, it is stipulated that each separate order constitutes a separate distance agreement.
Content – all information, including (but not limited to) static images, dynamic images, texts and/or multimedia content, design, software, databases, etc., provided by the Merchant to the Customer through any means of communication.
Delivery – the actual transfer of ownership of the ordered and paid goods.
Courier – a registered company operating in accordance with the Postal Services Law and carrying out the actual delivery of the purchased goods to an address specified by the Customer.
Payment – the transfer of money for the purpose of purchasing goods from the Online Store in accordance with the General Terms.
GENERAL CONDITIONS
4.1. The General Terms are mandatory for all Customers of https://www.artistishop.gr
4.2. The General Terms may be unilaterally changed at any time by the Merchant who will inform the Customers by publishing the changes in the online store. Customers are obliged to check for any changes at each visit.
4.3. Any use of the online store means that the Customer is aware of, agrees and accepts to fully comply with the General Terms and Conditions and gives explicit consent to the conclusion of distance agreements.
4.4. When using the online store and its content, the Customer is responsible for all material damages that his actions and/or inaction may cause to the Merchant or third parties.
4.5. If the Customer does not agree with these General Terms or with some of them, he is obliged not to use the online store, within the meaning of these General Terms.
4.6. The Customer has the right to withdraw his consent to the General Terms in the event that he has no obligations towards FOROPOULOU VASILIA and no purchase-sale agreement has been initiated.
4.7. By using the online store, the Customer declares that he/she is over eighteen years of age and that the information provided by him/her is true. The Customer is criminally liable for the use of false information.
5. CONTENT
5.1. FOROPOULOU VASILIA strives to maintain the accuracy of the information it provides to the Customer through the online store.
5.2. FOROPOULOU VASILIA is not bound by the completeness of the information.
5.3. The images of the products are for informational purposes only and the delivered products may differ from the images of the online store. The Customer has no right to seek any liability from the Merchant for such correspondences.
5.4. FOROPOULOU VASILIA is not responsible for technical errors, inaccuracies in the description or photos of the products or in the prices of the products, as well as for any external violations despite our efforts. If you detect any of the above, please inform us so that we can remove them.
5.5. The characteristics and prices of the products may change at any time and may contain errors.
5.6. The online store may contain links to other websites. FOROPOULOU VASILEIA is not responsible for the information and data protection on websites that it does not manage.
5.7. https://www.artistishop.gr is not responsible in the event that during the use of the website or its content, damages arise for the Customer that require repairs. All costs for such repairs and removal of damages are borne by the Customer.
6. CONCLUSION OF A DISTANCE AGREEMENT
6.1. Customers use the interface at https://www.artistishop.gr to conclude purchase-sale agreements for the goods offered through the online store.
6.2. This agreement is in Greek and consists of these General Terms and Conditions available at the electronic address https://www.artistishop.gr. The details of each agreement are listed in each order confirmed by the Customer.
6.3. The contracting parties to the agreement are the Merchant and the Customer with the information provided when registering the order.
6.4. The Customer sends an order through the online store, by which he expresses his desire to receive the corresponding Goods or service from the Merchant for a fee.
6.5. The Merchant informs the Customer electronically or by telephone that he has received the order, which does not mean that the order has been accepted or that the Merchant has been bound in any way.
6.6. The Merchant has the right not to deliver all the Goods or services of the order due to exhaustion of the quantity, change of prices or for any other reason at its discretion. In any case, the Merchant informs the Customer via e-mail or by telephone. In this case, the Merchant's only obligation is to refund the value that may have already been prepaid for the Goods or service.
6.7. The conclusion of the distance purchase-sale agreement between the Merchant and the Customer is considered to have taken place when the Customer received electronic information that the Merchant is ready to ship the Goods or service.
6.8. The information on the conclusion of the agreement and the confirmation of its receipt are considered to have been received when the recipients have access to them.
6.9. The Supplier delivers the goods to the addresses specified by the Users and is not responsible in the event of inaccurate or unclear information.
6.10. In the event that a Product and/or service has been prepaid by the Customer but cannot be delivered by the Merchant, the Merchant will inform the Customer and return the prepayment for the Product and/or service within 7 (seven) days from the date the Merchant discovered the fact or from the date the Customer expressly expressed his desire to terminate the Agreement.
ORDER
7.1. The Customer may place an order for the goods and services offered through https://www.artistishop.gr at any time, with or without registration, by following the steps listed on the Website.
7.2. By sending the Order, the Customer declares that the information provided by him is up-to-date and complete in order to complete the purchase process.
7.3. The tab of each product shows the availability status – AVAILABLE, SOLD OUT, AWAITING RECEIPT. There is a case after sending the order and before the system update, the quantities of a product are sold out. In this case, the Merchant will send an electronic notification to the Customer.
7.4. After sending the order, the Customer gives his consent to receive information from the Merchant by any means of communication regarding availability, prices and delivery time.
7.5. Ο Έμπορος μπορεί να αποφασίσει μονομερώς να μην εκτελέσει την παραγγελία ή μέρος αυτής. Σε αυτή την περίπτωση πρέπει να ενημερώσει τον Πελάτη. Η ακύρωση της εκτέλεσης δεν δημιουργεί ευθύνη στα συμβαλλόμενα μέρη για ζημίες που προκλήθηκαν στις παρακάτω περιπτώσεις:
– inaccurate or incomplete information provided by the Customer
– the Customer's actions may cause any damage to the Merchant or its partners
– there is no availability
– a financial transaction was carried out but the money was not received in the Merchant's account
8. GOODS EXCHANGES
8.1. The customer accepts that he can exchange or return goods depending on the type and seasonality and the size of the discount
There is no refund on purchases from the eshop
Either an exchange or a credit note for a future purchase within 1 year is made
Items with a discount of > 50% are not accepted for exchanges / returns as they are promotional products
8.2. The transport costs for exchanging goods are borne by the Customer.
8.3. Only consumers within the meaning of the Consumer Contracts Regulations have the right to exchange goods and not customers with an invoice.
8.4. The goods must be returned in the original packaging and with all documents.
8.5. The right to change does not apply to products that are returned in poor condition, including (but not limited to) damage, stains, damaged packaging, without a tag, etc.
8.6. All our products undergo double quality control, both by the manufacturer and by us. In the event of a defective product, please contact us immediately. You are obliged to check the product when you receive your package and contact us within 3 days for a defective item. In this case, you inform us and the product is sent at our expense by General Post, necessarily with its original packaging, tags, bags and mandatory with the official tax receipt of its purchase. Any product that comes to our store without the receipt of purchase or tags will be returned immediately back to the buyer at his expense. After we receive the defective product, it is sent to the manufacturing company for quality control and a repair or replacement can be made. If this is not possible, a 1-year credit note is issued.
9. ELECTRONIC SALES POLICY
9.1. All customers have access to the website https://www.artistishop.gr.
9.2. Order registration can be made with or without account registration.
9.3. All prices of Goods are in euros (EUR) and include VAT and all other statutory levies.
9.4. Firstorder customer discounts and free shipping do not apply to promotional products or products with reduced prices.
9.5. Before registering, each Customer declares that they agree to these General Terms and Conditions.
9.6. When registering each order, the Customer must complete all the necessary information for the execution of the delivery of Goods/services. The Merchant bears no responsibility for failure to deliver Orders due to incomplete or incorrect information.
9.7. In case of electronic payment or bank transfer, the Merchant is not responsible for bank charges, fees and additional payments made by the Customer in connection with the transaction. All the above costs are borne by the Customer.
9.8. The website https://www.artistishop.gr reserves the right to limit the Customer's access to Order registration or to any of the payment methods if it considers that this may cause problems to its detriment and is not responsible for any damages that the Customer may suffer as a result of this decision. For information regarding limited access, please contact us.
9.9. Communication between the Customer and the Merchant is made through the means of communication indicated on the website or through the direct contact form.
9.10. When creating an account on the Website, the Customer has the option to give his consent to receive an electronic newsletter. If the Customer does not wish to receive the newsletter, he/she may declare his/her rejection through the rejection link found in the content of each newsletter or by direct contact at info@artistishop.gr. Rejection of the newsletter does not constitute a rejection of these General Terms.
10. INVOICING – PAYMENT
10.1. All prices of Goods on the website are final in euros (EUR) and include VAT and all other contributions by law.
10.2. When creating the order, the Customer must choose among the available payment methods.
– Cash on delivery – the Customer is obliged to pay the total value of the order upon delivery of the goods to the authorized person/courier.
– Payment by bank transfer – the Customer pays the total value of the order by bank transfer to the FOROPOULOU VASILIAS account with the order number and date as the reason for payment. After receipt of the payment on the FOROPOULOU VASILIAS account, the order will be shipped.
– Payment via epay – after receiving the total value of the order in the FOROPOULOU VASILEIAS account, the order will be shipped.
– Payment by bank card – after receiving the total value of the order in the FOROPOULOU VASILEIAS account, the order will be shipped.
10.3. For each distance agreement, the Customer is obliged to provide his full details and all the necessary information for the issuance of a document by law.
10.4. The Merchant always issues the legal document to the Customer based on the information provided by the Customer in each distance agreement.
11. DELIVERY OF GOODS
11.1. The Merchant must deliver the Goods of the order to a delivery address specified by the Customer or to a courier company office against payment or after prepayment.
11.2. The Merchant is obliged to ensure appropriate packaging for the safe transport of the goods and the relevant documents.
11.3. The Merchant is not responsible for any delays that may be caused by the carrier or third parties.
11.4. The Merchant is not responsible for incorrect or inaccurate execution of the order if the Customer has provided incorrect or inaccurate information.
11.5. The delivery time of a confirmed and prepaid order is from 24 hours to 7 days from the confirmation of the order, provided that the goods are available. The delivery time may be extended in the event of official holidays and/or non-working days.
In any case of delay in delivery, the Merchant shall inform the Customer electronically.
In the event of an out-of-stock quantity, the Merchant shall inform the Customer of the possible delivery time and shall give him the option to accept the new delivery time, to refund the value of the unavailable products, to exchange with similar available products or to exchange with other available products.
11.6. https://www.artistishop.gr may request additional confirmation of the order by telephone or e-mail. In the event of a lack of confirmation from the Customer, the Order shall be considered canceled.
11.7. Upon receipt of the order, the Customer or a person authorized by the Customer must carefully check the Goods for any externally visible problems, damage, etc. In case of damage detected upon receipt, the Customer must record it in the presence of the carrier and immediately inform the https://www.artistishop.gr team at 22730 27588.
11.9. In case there are no comments from the Customer upon receipt, all subsequent requests for deficiencies, visible damage cease to be valid.
12. INTELLECTUAL PROPERTY RIGHTS
12.1. The content, texts, logos, all graphic images, inscriptions, marks, Multimedia content of the Website are the exclusive property of https://www.artistishop.gr
12.2. The Customer does not have the right to copy, distribute, publish, change, provide to third parties, transfer, sell the Content of https://www.artistishop.gr without the express consent of the latter.
12.3. The Customer may use the Content only for personal, non-commercial purposes that are not contrary to the General Terms.
13. DATA PROTECTION
13.1. Customers are responsible for protecting their password and account.
13.2. When using the Website, the Customer agrees that all personal and other data provided to the Merchant may be used, without the Customer's further consent, for lawful purposes, including direct communication with Customers for promotional purposes.
13.3. The Customer agrees that the information provided to the Merchant may be used, reproduced, published, disseminated, changed.
13.4. The Customer does not have the right to disclose information related to the distance agreement without the Merchant's consent.
14. WARRANTIES
All products presented on the website https://www.artistishop.gr have a legal guarantee based on applicable legislation and the store's commercial policy, the products are new.
15. TRANSFER OF PROPERTY
Ownership of the goods is transferred upon delivery to the Customer after payment of their total value. Delivery of the Goods is confirmed by the Customer's signature on the transport document delivered by the courier company or by a representative of the Merchant. Questions and comments regarding complaints can be sent to info@artistishop.gr
16. RESPONSIBILITY
16.1 The Merchant shall not be liable for any damages that the Customer or third parties may suffer in the event of force majeure for which the Merchant is not responsible.
16.2. In all other cases, the Merchant's liability is limited and does not exceed the value of the prepaid Goods of the Order.
16.3. The Internet is not a protected environment without errors and the Merchant shall not be liable for any losses or damages resulting from the use of the website. In the event of technical failures that may lead to the transfer or publication of incorrect information, the Merchant will notify the Customer before sending the order.
PERSONAL DATA PROTECTION
The policy aims to inform you about the ways in which we handle your personal information, as well as your right to control these activities.
PERSONAL DATA
Personal data is considered to be all information related to an identified or identifiable natural person (such as email address, name, address, age, date of birth, telephone number, etc.).
TYPE OF PERSONAL INFORMATION WE COLLECT
We only collect information that you have provided to us: name, address, email address,
telephone number and information about your business, in order to carry out our activities. Ways of collecting personal data for our database are:
USE AND STORAGE OF PERSONAL DATA
The main activities, objectives and reasons associated with the processing of personal data are:
The personal data we collect give us the opportunity to inform you about new products, promotions, our news and upcoming events, changes to the terms, conditions and corporate policy. In case you do not wish to be on our mailing list, do not hesitate to contact us at any time to unsubscribe.
We use administrative, technical and physical means to protect your personal data from loss, theft and misuse, unauthorized access, disclosure, modification or destruction.
Your personal data will be retained for the period necessary to fulfill the objectives, but no longer than the period provided for by law. The storage time is determined depending on the type of data and the purposes for which they are required. After the specified period has expired, the data will be deleted.
https://www.artistishop.gr does not process data of minors under 18 years of age without the express consent of their parents or legal guardians.
USE OF COOKIES
https://www.artistishop.gr uses various cookies to provide users with access to basic services, increase the functionality of the website and display advertisements related to personal interests. The cookies used on the website https://www.artistishop.gr have the following main uses:
– The ability to create and identify a user account
– Facilitating users in navigating the website and in online shopping
– Saving products in the shopping cart
– Displaying appropriate and interesting advertisements
– Saving the products that users see for a faster return to them.
What are cookies?
Cookies are small files that are stored on your device (computer, tablet or phone). Cookies do not store your personal data, cannot cause damage to your files, nor increase the risk of viruses on your device.
Types of cookies we use on our website
Strictly necessary cookies. These cookies are essential for our website. They enable you to navigate and use the website's features. Without these cookies, we would not be able to offer you the services that enable the website to function.
Productivity cookies. These cookies collect information about how users use the website. They provide information about the pages visited, the time users spent on the website and help identify any problems users may have. This allows us to improve the structure and content of our website.
Functionality cookies. These cookies are used to improve your visits to the website. They allow us to save your username and language preference for the next time you visit our website. Saving your preferences allows us to offer you services with richer and more personalized features.
Advertising cookies. These cookies enable us to tailor ads to your interests and online activity. They help us evaluate the effectiveness of advertising campaigns and offers.
Restricting and deleting cookies
Each browser's options allow you to change your cookie settings. If you restrict or delete cookies, this may cause some navigation difficulties and limit your access to some features.
SOCIAL MEDIA
https://www.artistishop.gr is not responsible for the protection of your personal data that appears on social media such as Facebook, Google+, YouTube, X, etc.. Please read the terms and conditions of these websites carefully.
YOUR RIGHTS
The following options are available to you at any time:
COMMUNICATION
In case you wish to exercise your rights or if you have any questions regarding the handling of your personal data, please contact us in any of the following ways:
VALIDITY AND UPDATE OF POLICY
We may update the Privacy Policy from time to time. In case of changes to this Privacy Policy, we undertake to inform you accordingly.
FORCE MAJEURE
Neither party shall be liable for failure to fulfill its obligations under the Agreement if such failure is due to force majeure. Force majeure is considered to be unforeseeable events beyond the control of the parties that cannot be avoided.
APPLICABLE LAW – JURISDICTION
This Agreement is subject to Greek law. Any disputes that may arise between https://www.artistishop.gr and the Customers shall be resolved by amicable settlement or, if this is not possible, by the competent Greek authorities.
